Join Our WhatsApp Community
Crafty Cuddle

B2B Return & Refund Policy

B2B Return & Refund Policy

Effective Date: July 25, 2026

Thank you for choosing Crafty Cuddle Wholesale. We are committed to supplying quality products and providing reliable service to our business customers. As wholesale purchases are intended for resale or business use, our return and refund policy differs from retail orders.

1. No Returns or Exchanges

All wholesale (B2B) orders are considered final sale. Returns or exchanges are not accepted for:

  • Change of mind

  • Incorrect product selection by the buyer

  • Excess inventory or slow-moving stock

  • Customer preference

  • Minor variations in colour, print, packaging, or size that do not affect product functionality

2. Damaged, Defective or Incorrect Products

If you receive damaged, defective, or incorrect products, please notify us within 48 hours of delivery.

To submit a claim, please provide:

  • Order ID or Invoice Number

  • Clear photos of the outer package

  • Photos and videos of the affected products

  • Unboxing video (strongly recommended)

  • Details of the issue and affected quantity

Claims submitted after 48 hours may not be eligible for review.

3. Missing Items

If any items are missing from your shipment, please report the issue within 48 hours of delivery. An unboxing video and clear photographs are required to help us verify the claim.

4. Claim Review & Resolution

Once your claim is received, our team will review the details. If the claim is approved, we may, at our discretion:

  • Ship replacement products.

  • Issue store credit for future purchases.

  • Refund the approved amount to the original payment method or a nominated bank account.

The method of resolution will depend on product availability and the nature of the claim.

5. Non-Returnable Products

The following products are not eligible for return or refund:

  • Clearance or sale items

  • Customised or personalised products

  • Products that have been used, opened, altered, or resold

  • Products without original packaging

  • Products damaged due to improper handling or storage after delivery

6. Shipping Charges

Shipping charges are non-refundable unless the error or damage is caused by Crafty Cuddle or our logistics partner.

7. Order Cancellation

Orders may be cancelled only before dispatch. Once an order has been packed or shipped, cancellation requests cannot be accepted.

8. Quality Assurance

All products undergo quality checks before dispatch. Any approved claim will be processed only after verification by our Quality Assurance team. Crafty Cuddle reserves the right to approve or reject claims based on the evidence provided.

9. Limitation of Liability

Crafty Cuddle's liability is limited to the value of the affected products only. We are not responsible for indirect, incidental, or consequential losses, including loss of business, profit, or goodwill.

10. Contact Us

If you have any questions regarding this policy or need assistance with a claim, please contact us:

Crafty Cuddle Wholesale

📞 Phone: +91 92156 17242
📧 Email: support@craftycuddle.in
🌐 Website: www.craftycuddle.in

We appreciate your partnership and look forward to serving your business with quality products and dependable service.

ar – 125001, Haryana, India